Who we are
Suggested text: Our website address is: https://ridersconnected.com/about-us/
Last Updated: August 2026
Riders Connected, we are committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your data when you use our transport management application, website, and related services.
By using Riders Connected, you agree to the practices described in this Privacy Policy.
Contact Information
If you have any questions or concerns about the Privacy Notice or how we process your information please contact us, using the contact details set out below.
Email: info@ridersconnected.com
Phone: + (44) 7795 831 311
We would appreciate the chance to deal with any concerns you may have so PLEASE do contact us.
Your rights in connection with personal information
Below is a list of the rights that all individuals have under data protection laws. They do not apply in all circumstances and we will explain whether or not they do, at the time you wish to exercise any of these rights.
- Right to be informed about the processing of your personal information. This is covered by our Privacy Notices.
- Right to request access to your personal data (commonly known as a “Subject Access Request). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, however we may need to verify the accuracy of the new data you provide to us.
- Right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where we no longer have a reason to process it or it is different to the purposes for which we originally collected it. However, we may not always be able to comply with your request of erasure for specific legal reasons.
- Right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which you believe impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Right to request the transfer of your personal data. This enables you or your nominated third party to receive personal data that you have provided to us in a structured, commonly used and machine readable format.
- Withdraw consent at any time where we are relying on consent only to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent. This will not apply where there is another legal basis or legitimate interest that overrides this consent.
If you wish to exercise any of these rights, please contact us.
How we use your personal information and the purposes for which we will use this information
We will only collect and use your personal data when the law permits it. This is known as the legal basis for processing. Most commonly we will use your personal data in the following circumstances:
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
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